Guidelines to recall the email in Outlook Webmail

Below is the guidelines to recall the email sent in outlook webmail. However, please be informed that the recalled email only can be done within the organization only. For those email outside of organization (ie: gmail, yahoo, hotmail, etc) is unable to recall.

1. Go to the Sent Items folder.

2. Right click on the email that is requires to be recalled.

3. Select the Advanced actions. Then, click on the Recall Message as per screenshot.

4. You will received an email report from Microsoft 365 upon clicking on the Recall Message. You also can click on the View Message Recall Report to view the status.

5. When clicking on the View Message Recall Report, you will be redirect to the report page as per screenshot below.

The status will be shown at the details as per highlighted in the screenshot.

1. Successfully recalled email (not yet read email)
   
    
2. Successfully recalled email (already read email)
   
   
   
3. Unsuccessful recalled email (for recipient outside organization)