Step 1

1. Go to https://outlook.cloud.microsoft/franky.com.my

2. Select "Can't access your account?"

Step 2

1. Select "Work or school account/Created by your IT department"

Step 3

1. Type in your email address

2. Complete the CAPTCHA

3. Click “Next”

Step 4

A total of four options are available. Please select the one you are able to perform.

Option 1 - Text my device

1. Enter your phone number

2. Click on "Text"

3. Enter the 6-digit code sent by Microsoft

Note: If you did not receive the code, please select “Try again.”

Option 2 - Call my device

1. Enter your phone number

2. Click the “Call” button

You’ll receive a call with a message like: “This is Microsoft. To sign in, press the # key.”

Option 3 - Approve a notification on my authenticator app

Select this option only if Microsoft Authenticator has been previously configured.

1. Select “Send Notification”

2. Enter the number shown in the Authenticator app

Example:

Option 4 - Enter a code from my authenticator app

Select this option only if Microsoft Authenticator has been previously configured.

1. Enter the one-time password (OTP) from the Authenticator app

2. Click on "Next"

Example:

Step 5 

Enter your new password in both fields, then click “Finish”

Step 6

A success message will appear. Click the “Click here” link to sign in. 

Optional

After signing in, you should receive an email about the password reset.